Customize Smart Inbox Appearance
Adjust supported Smart Inbox layout, background, bubble colors and readability settings for your team.
Overview
Search Aliases: chat appearance, inbox theme, chat colors, Wemblo chat layout
MAIN CONCEPTS
| Layout | Arrangement of conversation list, message panel and customer context. |
|---|---|
| Density | Amount of information displayed. |
| Background | Internal conversation-area color or image. |
| Sender and Receiver Bubble | Visual distinction between message directions. |
| Theme | Light or dark interface where supported. |
Step-by-step instructions
- Open Smart Inbox Appearance.
- Review the current workspace preview.
- Choose a readable background.
- Choose clearly different sender and receiver bubble colors.
- Confirm text contrast.
- Review timestamps, links, quoted messages and attachments.
- Save.
- Test on common desktop sizes and mobile where the setting applies.
Best practices
Use simple backgrounds and strong contrast. Do not choose colors that hide delivery status, links or selected items. Keep internal appearance consistent with the Wemblo brand system without making WhatsApp green the only platform color.
COMMON ISSUES & SOLUTIONS
| Text is difficult to read | Increase contrast and simplify the background. |
|---|---|
| Changes do not appear | Refresh, confirm the workspace and review browser cache. |
| Only one user sees the change | Determine whether the setting is workspace-level or user-level. |
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