Use AI Assistance in Smart Inbox
Use AI suggestions, summaries, translation and tone improvements while keeping human control of important replies.
Overview
Search Aliases: AI reply, transform message, summarize conversation, translate reply, formalize message
AI ACTIONS
Suggested Reply: Draft based on context and configured knowledge.
Summarize: Short overview of the conversation.
Improve: Clarify grammar and structure.
Shorten: Reduce length.
Expand: Add approved detail.
Translate: Change language while preserving meaning.
Formalize / Casualize: Adjust tone.
Step-by-step instructions
- Open a conversation.
- Review the customer need and history.
- Choose the required AI action.
- Review the generated result.
- Correct unsupported or sensitive content.
- Confirm prices, availability, policies and final decisions with the authorized source.
- Send only after review when human approval is required.
- Update contact fields or hand over when the AI has completed qualification.
LANGUAGE USE
Test English, Urdu, Roman Urdu and mixed Urdu-English. Review names, prices, dates, addresses and technical terms carefully because translation or transliteration can change meaning.
COMMON ISSUES & SOLUTIONS
| AI action missing | Check provider connection, model, key, plan usage and permission. |
|---|---|
| Answer is wrong | Review knowledge, instructions, context and model. |
| Unexpected cost | Review model, response length, volume and provider budget. |
| Sensitive information included | Remove unnecessary context and review data sent to the provider. |
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