AI Call Assistant Overview
Understand Wemblo AI Call Assistant for configured incoming and outgoing calls, voice, recognition, actions, recording, transcription and handover.
What this guide helps you do
Understand Wemblo AI Call Assistant for configured incoming and outgoing calls, voice, recognition, actions, recording, transcription and handover.
Who should use it
Workspace owners, managers, automation users and authorized technical users responsible for AI configuration or customer workflows.
Before you begin
- Use the correct workspace and minimum required role.
- Use a business-controlled provider account where applicable.
- Understand provider billing, usage and data settings.
- Use fictional Pakistan test data.
- Define human handover before enabling automatic replies or calls.
Main concepts and fields
| Concept / Field | Meaning or Use |
|---|---|
| Incoming Call | Customer calls the configured number. |
| Outgoing Call | Approved business-initiated call. |
| Voice | Synthetic speaker. |
| Recognition | Speech-to-text processing. |
| Recording | Stored audio where enabled. |
| Transcript | Text of the call. |
| Action | Business operation during the call. |
| Handover | Transfer to a person. |
Step-by-step instructions
- Define the call purpose and audience.
- Choose incoming, outgoing or both.
- Configure behavior and knowledge.
- Configure voice and recognition.
- Configure telephony/connectivity.
- Configure recording/transcription and retention.
- Add business actions.
- Add disclosure, consent and opt-out.
- Add human handover.
- Run complete tests.
Test and verification
- Test inbound and outbound calls.
- Test language, interruption and silence.
- Test an action.
- Test recording/transcript.
- Test handover.
Common issues and solutions
| Issue | What to Check |
|---|---|
| Call does not connect | Number, provider, balance, direction and active status. |
| No audio | Audio route, voice/recognition provider and network. |
| Slow reply | Model/provider latency, actions and response length. |
| Transfer fails | Destination and telephony support. |
Security, privacy, consent, cost and provider notes
- AI-provider charges and Wemblo AI-action usage are separate controls.
- Do not expose provider keys or customer data in screenshots, tickets or client-side code.
- Use human review or handover for sensitive, private, regulated, urgent, high-value or final decisions.
- Do not promise perfect accuracy or guaranteed business outcomes.
Last reviewed: