Disconnect, Reconnect or Change a WhatsApp Connection
Safely replace a token, reconnect the same WABA, change a number or remove a WhatsApp connection after reviewing dependencies.
Disconnect, Reconnect or Change a WhatsApp Connection
Search Aliases: disconnect WABA, change phone number, update token, reconnect WhatsApp
BEFORE DISCONNECTING
Review active campaigns, templates, automation flows, forms, appointments, catalogs, orders, agents, API/webhook integrations and support ownership. Record required identifiers securely. Inform affected teams.
RECONNECT THE SAME ASSETS
- Pause affected campaigns and automation.
- Open the WhatsApp connection.
- Reauthorize Meta or replace the protected token.
- Confirm the same Business Portfolio, WABA and Phone Number ID.
- Reconfigure webhook if required.
- Send inbound and outbound tests.
- Confirm Smart Inbox history and contact mapping.
- Resume workflows.
CHANGE THE NUMBER
- Prepare and verify the new business number.
- Review templates and provider asset links.
- Connect the new number to the correct workspace.
- Configure webhook and access.
- Test.
- Update widgets, links, QR codes, campaigns and public information.
- Keep the older number active only for the planned transition.
- Remove it after dependencies and customer communication are complete.
DISCONNECT
Use Disconnect only after confirming the business no longer requires the connection in that workspace. Disconnecting stops channel-dependent messaging and automation. Do not assume provider-side data or the business number is deleted by disconnecting Wemblo.
COMMON ISSUES & SOLUTIONS
| History appears under the old number | Review contact identity and migration plan. |
|---|---|
| Messages stop after token rotation | Confirm the new token and permissions. |
| Inbound fails after reconnection | Recheck webhook subscription. |
| Wrong workspace is connected | Stop sending and correct allocation before resuming. |
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