Test and Troubleshoot Telegram
Diagnose bot-token, webhook, update, command, Smart Inbox, group permission and duplicate-event problems.
Overview
Search Aliases: bot unauthorized, Telegram not receiving, Telegram webhook, Telegram Smart Inbox missing
TEST CHECKLIST
- Confirm the bot username.
- Confirm the token belongs to the bot.
- Confirm Wemblo connection status.
- Send /start.
- Send a text message.
- Confirm Smart Inbox All and Telegram.
- Reply from Wemblo.
- Test automation.
- Test media where supported.
- Test assignment and handover.
- Review webhook/update logs.
COMMON ISSUES & SOLUTIONS
| Unauthorized | Token is incorrect, revoked or copied with extra spaces. |
|---|---|
| No inbound updates | Check webhook, allowed updates, /start and bot status. |
| Duplicate events | Use event IDs and idempotent processing. |
| Bot cannot post in group/channel | Check membership and admin permission. |
| Only commands are received | Review group privacy mode. |
| Conversation missing from Smart Inbox | Check active workspace, connection and event mapping. |
ROTATE AFTER EXPOSURE
Revoke or regenerate the token in BotFather, update Wemblo, test the new token, confirm the old token fails and review recent bot activity.
SAFE SUPPORT REQUEST
Include bot username, workspace, time in PKT, error description and redacted screenshot. Never include the token or private customer messages.
Official links
Telegram Bots: https://core.telegram.org/bots
Telegram Bot API: https://core.telegram.org/bots/api
Last reviewed: