Create Message Sequences and Delays

What this guide helps you do

Create ordered messages and actions with timing, business-hour and stop conditions.

Who should use it

Workspace owners, managers, automation users and authorized technical users responsible for AI configuration or customer workflows.

Before you begin

• Use the correct workspace and minimum required role.
• Use a business-controlled provider account where applicable.
• Understand provider billing, usage and data settings.
• Use fictional Pakistan test data.
• Define human handover before enabling automatic replies or calls.

Main concepts and fields

Step-by-step instructions

1. Create a sequence.
2. Add the first content source.
3. Add delay.
4. Add later steps.
5. Set PKT sending hours.
6. Set stop conditions for reply, opt-out or status.
7. Test timing with a shortened test sequence.
8. Activate and monitor.

Test and verification

1. Run one complete successful path.
2. Run an invalid or failure path.
3. Confirm fields, assignment and logs.
4. Confirm human handover.

Common issues and solutions