Conversation, Campaign, Team & Usage Reports
Review operational conversation, contact, campaign, automation, agent, and usage activity.
Review Conversation, Campaign, Team & Usage Reports
Review open, unread, assigned, and resolved conversations; contact growth and source; campaign delivery and replies; flow executions and failures; team workload; base-plan usage; add-on usage; and provider warnings. Protect individual-agent data and use reports fairly.
Who should use it
Workspace owners, managers, agents and authorized mobile or reporting users.
Where to find it in Wemblo
Wemblo -> Dashboard -> Statistics / Usage
Before you begin
- Use a unique user account.
- Confirm the active workspace and role.
- Use test users or fictional customer data.
- Protect mobile devices and sensitive reports.
Main concepts and fields
| Concept / Field | Meaning or Use |
|---|---|
| Conversation Activity | Open, unread, assigned and resolved work. |
| Campaign Activity | Sent, delivered, read, failed and reply activity where available. |
| Team Activity | Assignments, workload and follow-up activity. |
| Usage | Base-plan and add-on capacity or monthly activity. |
| Date Range / Timezone | Reporting period interpreted in PKT. |
Step-by-step instructions
- Open Wemblo -> Dashboard -> Statistics / Usage.
- Confirm the active workspace and your role.
- Create or select the user, team, task, device or report.
- Configure only the required access or filters.
- Save.
- Test with a non-owner account or fictional record.
- Review notifications, assignments or report values.
- Document the responsible owner.
Test and verification
- Complete one successful path with fictional data.
- Complete one invalid, failure or permission path.
- Confirm the result appears in the correct workspace and module.
- Confirm the correct person or team can review and continue the work.
Common issues and solutions
| Issue | What to Check |
|---|---|
| User cannot see the module | Team, role, active workspace and account status. |
| Assignment or notification is missing | Owner, device/browser permission and routing rule. |
| Report is empty or different | Date range, PKT, workspace, provider definition and sync delay. |
| Former user still has access | Disable account, revoke sessions and rotate shared credentials. |
Security, privacy, consent, cost and provider notes
- Use only data the business is authorized to process.
- External provider charges, policies, approvals, limits and availability remain separate.
- Do not expose passwords, API keys, tokens, webhook secrets, payment credentials or private customer data.
- Use human review for sensitive, regulated, urgent, financial or final decisions.
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