Manage Communication Preferences & Unsubscribe
Manage Wemblo and approved group-brand marketing preferences by communication type, brand, and channel.
Overview
Users can manage optional product updates, educational content, promotions, events, newsletters, and group-brand marketing by supported channel. Opting out of promotional communication does not normally stop necessary account, security, billing, transaction, appointment, order, support, policy, or legal messages. A minimal suppression record may be retained to remember the opt-out.
Who should use it
Workspace owners, billing users and authorized account users.
Where to find it in Wemblo
Wemblo -> Account Settings -> Communication Preferences
Before you begin
- Confirm the correct workspace and account owner.
- Review the current plan, term and usage.
- Use verified billing or privacy contact details.
- Do not send passwords, permanent tokens or payment-card details.
Main concepts and fields
| Concept / Field | Meaning or Use |
|---|---|
| Promotional Message | Optional marketing. |
| Service Message | Necessary account or transaction communication. |
| Channel Preference | Email, WhatsApp, SMS, push or phone. |
| Brand Preference | Wemblo or selected related brand. |
| Suppression | Record honoring an opt-out. |
Step-by-step instructions
- Open Wemblo -> Account Settings -> Communication Preferences.
- Confirm the correct workspace and authorized account.
- Review the current status, term, usage or request type.
- Enter or select the required information.
- Review price, effective date, consent or retention effects.
- Submit or save.
- Complete verification where required.
- Confirm the result and keep the reference.
Test and verification
- Complete one successful path with fictional data.
- Complete one invalid, failure or permission path.
- Confirm the result appears in the correct workspace and module.
- Confirm the correct person or team can review and continue the work.
Common issues and solutions
| Issue | What to Check |
|---|---|
| Change is not active | Workspace, effective date, payment verification or manual review. |
| Usage looks incorrect | Base allowance, add-on allowance, provider usage and reset date. |
| Request cannot be completed | Account authority, required verification and outstanding billing/security review. |
| Notification is missing | Billing contact, email, app notification and spam folder. |
Security, privacy, consent, cost and provider notes
- Use only data the business is authorized to process.
- External provider charges, policies, approvals, limits and availability remain separate.
- Do not expose passwords, API keys, tokens, webhook secrets, payment credentials or private customer data.
- Use human review for sensitive, regulated, urgent, financial or final decisions.
Last reviewed: