Configure Telegram Messages and Automation
Create approved Telegram replies, commands, triggers, contact actions, assignment and human handover in Wemblo.
Overview
Search Aliases: Telegram chatbot, Telegram autoresponder, bot commands, Telegram workflow
MAIN CONCEPTS
| Command | Message beginning with /, such as /start or /help. |
|---|---|
| Keyword Trigger | Message content that starts a response. |
| Response Resource | Reusable text, media, form or other supported content. |
| Flow | Ordered questions, conditions and actions. |
| Contact Action | Tag, field, source, owner or pipeline update. |
| Handover | Transfer to an authorized person. |
Step-by-step instructions
- Define the Telegram customer goal.
- Create approved public bot commands through BotFather where needed.
- Open Wemblo Automation.
- Choose Telegram as the applicable source or trigger.
- Add welcome and help behavior.
- Add keyword or command triggers.
- Add messages, questions and fields.
- Add contact source, tags and assignment.
- Add fallback and human handover.
- Test /start, a known keyword, an unknown message and an agent request.
- Review logs.
- Activate.
Best practices
Keep commands short. Explain what the bot can do. Do not imitate a human when disclosure is appropriate. Do not add a user to a marketing sequence without suitable permission. Use a person for sensitive or final decisions.
COMMON ISSUES & SOLUTIONS
| Command does not start | Check BotFather commands and Wemblo trigger. |
|---|---|
| Automation repeats | Review duplicate updates, retries and active flows. |
| Field is blank | Check mapping and user response. |
| Handover fails | Check team, agent and routing. |
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