Configure Keyword Triggers
Map customer keywords and matching methods to approved response resources or flows.
What this guide helps you do
Map customer keywords and matching methods to approved response resources or flows.
Who should use it
Workspace owners, managers, automation users and authorized technical users responsible for AI configuration or customer workflows.
Before you begin
- Use the correct workspace and minimum required role.
- Use a business-controlled provider account where applicable.
- Understand provider billing, usage and data settings.
- Use fictional Pakistan test data.
- Define human handover before enabling automatic replies or calls.
Main concepts and fields
| Concept / Field | Meaning or Use |
|---|---|
| Exact | Whole message matches. |
| Contains | Keyword appears anywhere. |
| Partial / Fuzzy | Limited typo tolerance. |
| Starts / Ends With | Position-based match. |
| Response Resource | Content sent after match. |
Step-by-step instructions
- Open Keyword Triggers.
- Add an action.
- Enter keyword variants.
- Choose matching method.
- Select response resource or flow.
- Add priority/conflict rule where available.
- Test matching and non-matching messages.
- Activate.
Test and verification
- Run one complete successful path.
- Run an invalid or failure path.
- Confirm fields, assignment and logs.
- Confirm human handover.
Common issues and solutions
| Issue | What to Check |
|---|---|
| Flow does not start | Active status, channel, trigger and entry condition. |
| Wrong branch | Field type, stored value and condition order. |
| Repeated messages | Loop, retries, duplicate event and overlapping flows. |
| Action fails | Credential, endpoint, schema and timeout. |
| Handover fails | Team, agent and permission. |
Security, privacy, consent, cost and provider notes
- AI-provider charges and Wemblo AI-action usage are separate controls.
- Do not expose provider keys or customer data in screenshots, tickets or client-side code.
- Use human review or handover for sensitive, private, regulated, urgent, high-value or final decisions.
- Do not promise perfect accuracy or guaranteed business outcomes.
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