Test Incoming and Outgoing AI Calls

What this guide helps you do

Run a controlled test plan for call connectivity, audio, language, actions, recording, transcripts, disclosure and handover.

Who should use it

Workspace owners, managers, automation users and authorized technical users responsible for AI configuration or customer workflows.

Before you begin

• Use the correct workspace and minimum required role.
• Use a business-controlled provider account where applicable.
• Understand provider billing, usage and data settings.
• Use fictional Pakistan test data.
• Define human handover before enabling automatic replies or calls.

Main concepts and fields

Step-by-step instructions

1. Create a fictional test contact.
2. Test an incoming call.
3. Test an outgoing call only with approved consent.
4. Test greeting/disclosure.
5. Test silence, interruption and unclear speech.
6. Test language variations.
7. Test one business action.
8. Test failure fallback.
9. Test transfer/callback.
10. Review logs, recording, transcript and contact history.

Test and verification

1. Confirm correct contact and call record.
2. Confirm action result.
3. Confirm disclosure and opt-out.
4. Confirm transfer.
5. Confirm recording/transcript access.

Common issues and solutions