Campaigns & Publishing Help

Diagnose campaign sender, audience, template, variables, media, schedule, authorization, limit, consent, and reply-routing problems.

TROUBLESHOOTING SEQUENCE

Record the workspace, campaign, channel, and PKT time.
Review sender authorization and connection status.
Review content, template, variables, media, and provider response.
Review audience, consent, exclusions, and suppression.
Review schedule, base limit, and approved add-on allowance.
Retest with internal records.
Escalate with redacted evidence.

Who should use it

Marketing users, sales teams, workspace managers and authorized campaign operators.

Where to find it in Wemblo

Wemblo -> Marketing -> Campaigns

Before you begin

Use the correct workspace and connected channel.
Confirm audience consent and provider eligibility.
Prepare fictional test contacts and approved content.
Assign a person or team to handle replies.

Main concepts and fields

Concept / Field	Meaning or Use
Campaign	Planned communication to an audience.
Sender	Connected channel identity.
Template / Content	Approved message or post.
Schedule	Immediate or future launch.
Reply Owner	Team or user responsible for responses.

Test and verification

Complete one successful path with fictional data.
Complete one invalid, failure or permission path.
Confirm the result appears in the correct workspace and module.
Confirm the correct person or team can review and continue the work.

Common issues and solutions

Issue	What to Check
Campaign or post cannot start	Sender, destination, audience, consent, schedule and plan limit.
Content or variable fails	Template/content status, field mapping and fallback value.
Provider reports failure	Authorization, media/content rules and provider response.
Replies are missed	Smart Inbox routing, assignment and staffing.

Last reviewed: 2026-07-16