Understand Plan Limits & Usage
Understand Wemblo active capacity, monthly activity, base allowance, add-on allowance, and separate provider limits.
Overview
Active capacity includes resources such as contacts, users, workspaces, connections, flows, pipelines, and storage. Monthly activity can include conversations, campaigns, AI actions, publications, API requests, webhook events, appointments, or orders. Provider billing and Wemblo usage are separate measurements.
Who should use it
Workspace owners, managers, agents and authorized mobile or reporting users.
Where to find it in Wemblo
Wemblo -> Dashboard -> Statistics / Usage
Before you begin
- Use a unique user account.
- Confirm the active workspace and role.
- Use test users or fictional customer data.
- Protect mobile devices and sensitive reports.
Main concepts and fields
| Concept / Field | Meaning or Use |
|---|---|
| Date Range | Period being reviewed. |
| Timezone | PKT for Pakistan operations. |
| Provider Metric | Event reported by an external channel. |
| Wemblo Usage | Plan activity and capacity. |
| Export | Authorized download where available. |
Step-by-step instructions
- Open Wemblo -> Dashboard -> Statistics / Usage.
- Confirm the active workspace and your role.
- Create or select the user, team, task, device or report.
- Configure only the required access or filters.
- Save.
- Test with a non-owner account or fictional record.
- Review notifications, assignments or report values.
- Document the responsible owner.
Test and verification
- Complete one successful path with fictional data.
- Complete one invalid, failure or permission path.
- Confirm the result appears in the correct workspace and module.
- Confirm the correct person or team can review and continue the work.
Common issues and solutions
| Issue | What to Check |
|---|---|
| User cannot see the module | Team, role, active workspace and account status. |
| Assignment or notification is missing | Owner, device/browser permission and routing rule. |
| Report is empty or different | Date range, PKT, workspace, provider definition and sync delay. |
| Former user still has access | Disable account, revoke sessions and rotate shared credentials. |
Security, privacy, consent, cost and provider notes
- Use only data the business is authorized to process.
- External provider charges, policies, approvals, limits and availability remain separate.
- Do not expose passwords, API keys, tokens, webhook secrets, payment credentials or private customer data.
- Use human review for sensitive, regulated, urgent, financial or final decisions.
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