Use AI Suggestions and Message Transformation
Use AI to suggest, improve, shorten, expand, summarize, translate or change the tone of a draft before sending.
What this guide helps you do
Use AI to suggest, improve, shorten, expand, summarize, translate or change the tone of a draft before sending.
Who should use it
Workspace owners, managers, automation users and authorized technical users responsible for AI configuration or customer workflows.
Before you begin
- Use the correct workspace and minimum required role.
- Use a business-controlled provider account where applicable.
- Understand provider billing, usage and data settings.
- Use fictional Pakistan test data.
- Define human handover before enabling automatic replies or calls.
Main concepts and fields
| Concept / Field | Meaning or Use |
|---|---|
| Suggest | Draft a response. |
| Improve | Clarify grammar and structure. |
| Shorten | Reduce length. |
| Expand | Add approved detail. |
| Translate | Change language while preserving meaning. |
| Tone | Formalize or make more conversational. |
Step-by-step instructions
- Open Smart Inbox and the conversation.
- Review customer context.
- Write a draft or choose an AI action.
- Select the required transformation.
- Review the output.
- Correct facts, names, prices and tone.
- Send only after the required review.
Test and verification
- Compare output with the source message.
- Check factual accuracy.
- Check customer language and tone.
- Check sensitive data.
Common issues and solutions
| Issue | What to Check |
|---|---|
| Meaning changed | Use shorter prompt and manual correction. |
| Unsupported detail | Strengthen knowledge boundary. |
| AI action missing | Provider, usage and permission. |
Security, privacy, consent, cost and provider notes
- AI-provider charges and Wemblo AI-action usage are separate controls.
- Do not expose provider keys or customer data in screenshots, tickets or client-side code.
- Use human review or handover for sensitive, private, regulated, urgent, high-value or final decisions.
- Do not promise perfect accuracy or guaranteed business outcomes.
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