Reauthorize Meta Permissions and Resolve Connection Issues
Restore expired or revoked Meta permissions and retest messages, comments, leads and social publishing.
Reauthorize Meta Permissions & Resolve Connection Issues
Search Aliases: reconnect Facebook, reconnect Instagram, authorization expired, Meta permission error
COMMON CAUSES
- Meta user password or security change.
- User removed from the Business Portfolio.
- Page or Instagram access changed.
- Permission revoked during provider review.
- Instagram Page relationship changed.
- Business asset transferred.
- Provider token or authorization expired.
REAUTHORIZATION PROCESS
- Record the affected Page/account, feature and error.
- Confirm the business still owns the assets.
- Confirm the authorizing Meta user still has access.
- Open Wemblo -> Facebook & Instagram.
- Choose Reauthorize or Reconnect.
- Sign in with the authorized Meta user.
- Review the requested permissions.
- Select the same Business Portfolio, Page and Instagram account.
- Save.
- Test Messenger.
- Test Instagram DM.
- Test comments.
- Test Lead Ads.
- Test Facebook and Instagram publishing.
- Remove obsolete authorizations where appropriate.
COMMON ISSUES & SOLUTIONS
| Assets are not listed | Check business ownership and user role. |
|---|---|
| Connection is active but one feature fails | Review the permission required for that feature. |
| Lead Ads still fail | Review lead access separately. |
| Publishing still fails | Review media and account eligibility. |
| Repeated authorization prompt | Review browser security, account sessions and provider status. |
Last reviewed: