Frequently Asked Questions
Quick answers about Wemblo channels, Smart Inbox, AI, automation, campaigns, mobile, providers, plans, add-ons, security, and support.
Overview
What is Wemblo? Wemblo is an AI-powered CRM and customer-engagement automation platform for supported messaging, social, email, voice, campaigns, CRM, teams, mobile, and integrations.
What opens by default in Smart Inbox? The All view, combining supported connected sources.
Is AI Call Assistant available? Yes, when the required AI, voice, recognition, telephony, plan, and provider settings are configured.
Are provider charges included? Normally no. Meta, AI, telephony, email, payment, advertising, and other external charges are separate.
Can Free Forever request add-ons? Free must upgrade to Essential first.
Are add-ons instant? At launch they are reviewed, quoted, paid, and manually provisioned.
Does Wemblo guarantee sales, delivery, approvals, or AI accuracy? No.
Who should use it
All Wemblo users and authorized support contacts.
Where to find it in Wemblo
Wemblo -> Help or the affected module
Before you begin
- Record the workspace, user, module and time in PKT.
- Reproduce the issue with fictional data where possible.
- Collect a redacted error message or screenshot.
- Never include passwords, API keys, tokens or private customer data.
Main concepts and fields
| Concept / Field | Meaning or Use |
|---|---|
| Issue Scope | One user, workspace, channel or service-wide. |
| Reproduction | Steps that consistently cause the problem. |
| Error Code | Provider or Wemblo reference. |
| Redaction | Removal of secrets and private data. |
| Support Evidence | Safe screenshot, timestamp and expected result. |
Step-by-step instructions
- Open Wemblo -> Help or the affected module.
- Identify the affected area.
- Record the time in PKT and exact error.
- Check account, workspace, permission, connection and limits.
- Reproduce with fictional data.
- Review the relevant detailed guide.
- Contact Support with redacted evidence if unresolved.
Test and verification
- Complete one successful path with fictional data.
- Complete one invalid, failure or permission path.
- Confirm the result appears in the correct workspace and module.
- Confirm the correct person or team can review and continue the work.
Common issues and solutions
| Issue | What to Check |
|---|---|
| Issue cannot be reproduced | Confirm workspace, user, time, environment and exact steps. |
| No useful error is available | Review logs, provider dashboard and status. |
| Support cannot investigate | Provide redacted evidence, expected result and affected record. |
| Sensitive data was attached | Remove it, rotate exposed credentials and resubmit safely. |
Security, privacy, consent, cost and provider notes
- Use only data the business is authorized to process.
- External provider charges, policies, approvals, limits and availability remain separate.
- Do not expose passwords, API keys, tokens, webhook secrets, payment credentials or private customer data.
- Use human review for sensitive, regulated, urgent, financial or final decisions.
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