Whatsapp Troubleshooting

This guide covers common WhatsApp connection and messaging issues.

WhatsApp is not connecting

Check:

• Phone Number ID is correct.
• WhatsApp Business Account ID is correct.
• Access token is valid.
• Webhook URL is correct.
• Verify token matches.
• Webhook events are subscribed.
• Phone number is properly added in Meta.
• Wemblo WhatsApp settings are saved.

Incoming messages are not showing

Check:

• Webhook is verified.
• Webhook callback URL is correct.
• Required webhook events are subscribed.
• Customer is messaging the connected number.
• WhatsApp channel is active in Wemblo.
• Access token has correct permissions.

Messages are not sending

Check:

• Access token is active.
• Customer number format is correct.
• Template is approved if required.
• WhatsApp account is not restricted.
• Message follows WhatsApp policy.
• Your package or usage limit is not exceeded.

Templates are not showing

Check:

• Template was created in the correct WhatsApp Business Account.
• Template is approved.
• Template language is correct.
• Template sync was completed in Wemblo.

AI is not replying

Check:

• AI replies are enabled.
• AI provider/API key is configured.
• Business knowledge is added.
• Conversation is not in human-only mode.
• Automation rule is active.
• Usage limit is not exceeded.