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Campaigns & Templates

Create Campaign

Campaigns help your business send WhatsApp messages to selected contacts or segments.

Use campaigns for:

  • Announcements
  • Offers
  • Course updates
  • Product updates
  • Appointment reminders
  • Payment reminders
  • Follow-up messages
  • Event invitations

Before creating a campaign

Make sure:

  • Your WhatsApp number is connected.
  • Your audience has opted in.
  • Your template is approved, if required.
  • Your contact segment is correct.
  • Your message follows WhatsApp policy.

Campaign process

  1. Go to Campaigns.
  2. Create a new campaign.
  3. Select your WhatsApp number.
  4. Choose contact list or segment.
  5. Select approved template.
  6. Add template variables.
  7. Review message preview.
  8. Send a test message.
  9. Schedule or send campaign.
  10. Monitor delivery and replies.

Best practices

  • Send useful messages only.
  • Avoid sending too frequently.
  • Use clear and simple wording.
  • Segment your audience properly.
  • Monitor replies after campaign starts.
  • Assign interested replies to sales/support agents.