Reports And Analytics

Reports help business owners and managers understand team performance, lead activity, and campaign results.

Common reports

Wemblo may help you track:

• Total conversations
• New leads
• Assigned conversations
• Pending conversations
• Resolved conversations
• Response time
• Agent performance
• Campaign delivery
• Campaign replies
• Lead conversion
• AI-handled conversations
• Human handover rate

Why reports matter

Reports help you understand:

• Which campaigns are working
• Which agents are active
• Which leads need follow-up
• Which services or products get more inquiries
• How fast your team replies
• How many conversations are still pending

Recommended review routine

Daily:

• Check new leads
• Check pending conversations
• Check assigned conversations
• Review urgent follow-ups

Weekly:

• Review agent performance
• Review campaign replies
• Review conversion status
• Improve tags and automations