Chatbot Flow Builder

A chatbot flow is an automated conversation that guides customers step by step.

It helps your business answer common questions, collect details, and send customers to the right team member.

Common chatbot flows

You can create flows for:

• Welcome message
• Service inquiry
• Product inquiry
• Course inquiry
• Pricing inquiry
• Appointment booking
• Lead qualification
• Complaint handling
• After-hours reply
• Human handover

Example flow

Customer: I need course details.

Wemblo can ask:

1. Which course are you interested in?
2. Do you prefer online or on-campus classes?
3. What is your city?
4. When do you want to start?
5. Would you like to speak with our advisor?

Human handover

A flow should hand over to a human when:

• Customer asks for a person
• Customer has a complaint
• Customer is ready to buy
• Customer is confused
• Customer shares sensitive details
• The chatbot cannot answer properly

Best practices

• Keep flow steps short.
• Ask one question at a time.
• Avoid too many options.
• Give a human support option.
• Test the flow before using it with customers.