Ai Auto Replies

AI auto replies help your business respond faster using your approved business knowledge and instructions.

AI can help with:

• Answering common questions
• Explaining services
• Asking lead qualification questions
• Suggesting next steps
• Capturing customer details
• Sending polite replies
• Escalating to human staff when needed

Add business knowledge

For better replies, add accurate business information.

Useful knowledge includes:

• FAQs
• Services
• Packages
• Pricing notes
• Business hours
• Policies
• Product information
• Course details
• Support instructions
• Escalation rules

Set tone and language

Recommended tone:

• Professional
• Polite
• Helpful
• Clear
• Not over-promising

Possible language style:

• English
• Urdu
• Roman Urdu
• Mixed Urdu-English

AI safety rules

Your AI instructions should clearly mention what AI should not do.

Examples:

• Do not promise guaranteed results.
• Do not confirm stock unless stock data is available.
• Do not provide legal, medical, or financial guarantees.
• Do not handle sensitive cases without human review.
• Do not invent pricing or offers.
• Ask for missing details before giving final guidance.

Best practices

• Review AI replies regularly.
• Keep business knowledge updated.
• Add clear escalation rules.
• Start with limited automation.
• Train your team to monitor AI-handled chats.